- A detailed description of the issue: what you did, what you expected to happen, what did or didn’t happen
- The service you were using or tried to sign up for
- Your mobile phone number
- The manufacturer and model number of your device (like "Motorola RAZR v3m Red Edition")
- The name of your wireless service provider
- If you’re using text messaging services, the five-digit number or "short code" from which messages originated
Please save any messages that you sent to us or received from us before, during, and after the error, and make note of any settings you may have changed (like alerts selected or message time window).
We pride ourselves on responding quickly to all e-mails and resolving issues in a rapid but thorough manner. Please don’t hesitate to contact us any time you have a problem.
There is also a wealth of information on our recently-updated Help/FAQ section.